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• If you cancel your time-slot with more than 14 day notice then you will be issued a full refund to the card that you used to make your booking. Please allow 3-10 business days for refunds to be processed.
• If you cancel your time-slot with less than 7 day notice then you will receive a credit to re-book a new time slot. Credits will only be issues by contacting us directly via email at [email protected] or by phone at 403-764-6373.
• A booking is considered a no-show if we aren’t notified about a cancellation at least 2 hours prior to the start of the time-slot. A credit will be issued for no-shows one time only. If a no-show occurs twice then the credit will be rescinded, and no refund will be provided.
• To make a booking private you will have to either fill the room to capacity.
• We ask that if you are running late that you call and let us know. As we must be able to keep things running smoothly for other players that day, you may lose your time-slot.
• We welcome all ages as long as they enjoy playing Nerf and can handle the blasters,
• You must arrive 15 minutes prior to your scheduled time-slot.
• Bookings with less than the maximum room capacity are not considered private and may be joined with other players to fill the room to capacity.
• When the game starts you will be given a briefing on the rules and then you will be given your gun and mask, this process may take up to 5 minutes.
• Actual game-play lasts for a maximum of 25 minutes.
• You may NOT consume alcohol or drugs before or during game-play. You will not be permitted to play and will not be refunded if you are under the influence of alcohol or drugs.
• You will not be required to engage in any strenuous physical activity, climb, or lift heavy objects.
• Each player will be required to sign a waiver before you begin your game play.
• No outside guns or ammo are allowed in our facility
• You will be provided with a storage locker to store your belongings prior to entering the game.

We accept room bookings outside of our regular hours of operation with a minimum of 15 players. You must call us at 403-764-6373 during our regular business hours or email us at [email protected] to request a game booking outside of our regular hours of operation. Please note that not all requests can be accommodated, but we want to be accommodating! Please submit your request at least 48 hours in advance.